1. What products does the website sell?
Cookware is the only product sold by the website.
2. Where does the website ship?
Cookware orders are shipped within the United States only.
International shipping is not currently offered.
3. How long does it take to ship an order?
Cookware orders are generally shipped within 1–3 business days after the order has been successfully processed and payment has been authorized.
4. How long does delivery take?
After a cookware order has been shipped, delivery generally takes 3–7 business days.
The delivery timeframe is an estimated timeframe and is not a guarantee of a specific delivery date.
5. Which shipping companies are used?
For shipments within the United States, cookware orders may be shipped through USPS, UPS, or FedEx.
USPS
United States Postal Service
UPS
United Parcel Service
FedEx
FedEx Corporation
6. What happens if I enter the wrong address?
Customers are responsible for providing a complete and accurate shipping address at checkout.
If a cookware order is delayed, returned, undeliverable, or otherwise affected because an incorrect or incomplete address was provided, additional shipping costs or other applicable costs may be the customer’s responsibility.
7. Can I return an order?
Eligible cookware may be returned within 30 days from the date of delivery, subject to the applicable return requirements.
8. How do I request a return?
Customer service must be contacted through the website before a return is sent, and the applicable cookware order information and reason for the return must be provided.
9. How long does a refund take?
After an eligible cookware return is received and inspected, an approved refund will generally be processed within approximately 3 business days.
10. Who pays return shipping?
If the return of cookware is caused by a change of mind, incorrect product selection, incorrect quantity selection, or another reason not attributable to the seller, return shipping costs are the customer’s responsibility.
11. Which payment methods are accepted?
The following are accepted by the website:
VISA
MasterCard
AMERICAN EXPRESS
DISCOVER
subject to payment processor availability and authorization.
12. How will the credit card charge appear?
Charges made through the website may appear on the customer’s credit card or payment statement using the descriptor associated with the applicable payment processor.
13. Are purchases recurring?
No.
Purchases of cookware through the website are one-time sales unless a separate written agreement expressly states otherwise.
14. How can I contact customer service?
The contact information made available through the website may be used by customers for questions concerning cookware, orders, payments, shipping, returns, or refunds.