1. Return Period
A return may be requested within 30 days from the date the cookware is delivered.
Return requests submitted after 30 days may not be accepted.
2. Return Requirements
To be eligible for a return, the cookware must be returned in its original condition.
The products must be:
Unused
Unopened, where applicable
Unaltered
Free from damage or other signs of use
3. Original Components
All original packaging and other materials provided with the order must be included with the cookware when applicable.
4. Cookware Returns
Cookware purchased through the website may be eligible for return if it satisfies the return requirements stated in this policy.
Cookware that does not meet the return requirements may not be accepted.
5. Return Request
Customer service must be contacted through the website before a return is sent.
6. Return Information
The applicable cookware order information, the reason for the return, and any relevant details concerning the return request must be provided by customers.
Return instructions must be received before the products are shipped.
7. Return Address
2026 BAYLEAF MANOR DR
MANVEL, TX 77578
8. Customer-Paid Return Shipping
If cookware is returned because of a change of mind, incorrect product selection, incorrect quantity selection, no longer wanting the products, or another reason not caused by a product or fulfillment issue, the return shipping cost is the customer’s responsibility.
9. Defective, Damaged, or Incorrect Products
If cookware arrives defective, damaged, or materially incorrect, the applicable order information and details concerning the product issue should be submitted by customers.
10. Return Condition
Returned cookware should be packaged appropriately by customers so that the products are protected during transportation.
Damage caused by inadequate packaging may affect return eligibility.
11. Products Not Eligible for Return
A return may be refused if the cookware:
Have been used
Have been altered
Have been damaged after delivery
Are missing original packaging or included materials
Are returned after the 30-day return period
Otherwise fail to satisfy the return requirements
12. Refund Processing Time
After an approved return of cookware is received and inspected, an eligible refund will generally be processed within approximately 3 business days.
13. Refund Method
Approved refunds will generally be issued to the original payment method used for the purchase.
The time required for the refund to appear in the customer’s account may depend on the customer’s bank or payment provider.
14. Exchanges
Customers requesting an exchange for cookware must contact customer service through the website within 30 days from the date of delivery.
Exchanges are subject to the applicable return requirements and product availability.
15. Return and Refund Information
Return and refund information is available through the website.